My goddamn, brand new, frickin computer that I’ve only had up for TWO WEEKS keeps crashing and giving me errors!! I am not happy.
Of course, the help techinician on the first of what I know will be many phone calls, said, "I can transfer you to so-and-so but please know this is a fee service."
I said, "Oh no. No, it isn’t. You may have a fee, but I’m not paying a fee."
I’ve had this computer a month. Give me a fucking break. You can return underwear within a month of purchase. Used underwear even, if you take it back to Nordstroms. (They take anything back.) (No, I haven’t done that.)
I am now working on my old laptop again (sweet reliable girl). I’m kind of glad I didn’t give it to my brother, even though he was strongly hinting (sorry, kiddo).
Drama to continue.
(I am going to be SO FUCKING PISSED if I have to do a wipe and reinstall and migrate everything over again!! … ARGH!!)
A fee? Seriously? What the fuck is wrong with these people! What they should do is staff their help desk with competent technicians…like you’d assume a consumer electronics company would have.
Good luck! Try the ram card. (like I know anything)
(mac)
So sorry! That totally sucks.
(mac)
Hope it all works out.
You’re making me think twice about ordering my Dell.
Thanks for the sympathy. The “problem” (not that they could define what is was) may be solved… after running virus scans (none) and a system restore. I made a backup of my C drive last night, just in case. I also got a different department help desk today so… NO FEE (thank you and duh? customer service?)! Today’s help guy was a remarkable improvement over yesterday’s. She just pissed me off because she went to the simplest “not their fault” solution – that I had downloaded something bad. I suspect, and the new help guy (obliqely) confirmed, that the wireless drivers (Dell vs. Windows) were conflicting and screwed up the settings (because that’s when the crashes started). But if they KNOW the conflict exists, then WHY do they load the Dell driver?!?
OK, I’ll stop now. (I DO miss Macs. I wouldn’t know a thing on them now.)
On another weird tech glitch… I haven’t been getting ANY comment notifications from Typepad. Guess I’ll go check that out now.